At Yinyang Spa, we are committed to protecting your privacy and ensuring a transparent, secure experience when you interact with our brand. This document outlines our practices regarding data collection, your rights, and the terms governing the use of our website and services.
1. Privacy Policy
Data Collection
We collect personal information that you provide voluntarily when booking an appointment, purchasing a gift voucher, or filling out an enquiry form. This may include:
- Identity Data: Name, gender, and date of birth.
- Contact Data: Email address, phone number, and physical address.
- Health Data: Information regarding medical conditions or pregnancy disclosed for treatment safety.
- Transaction Data: Details about payments and services purchased. Please note that payment card details are processed by secure third-party providers and are not stored on our servers.
Use of Cookies and Tracking
Our website uses “cookies” to enhance your browsing experience. Cookies are small text files placed on your device to:
- Analyse website traffic and user behaviour via tools like Google Analytics.
- Remember your preferences and booking details to save you time.
- Deliver relevant advertisements through retargeting networks.
You can choose to disable cookies through your browser settings; however, this may limit your ability to use certain features of our booking portal.
Marketing Communications
By providing your contact details, you may receive marketing communications from Yinyang Spa regarding new branch openings, membership benefits, and seasonal offers.
- Opt-Out: You may unsubscribe from marketing emails or SMS at any time by clicking the “unsubscribe” link or contacting us directly at [email protected].
- Third Parties: We do not sell or rent your personal data to third parties for their marketing purposes. We value your trust and keep your data within our secure ecosystem.
2. Terms of Use
Booking and Cancellation Policy
- Appointments: We recommend booking in advance to secure your preferred time and therapist.
- Cancellations: We require a minimum of 24 hours’ notice for cancellations or rescheduling. Failure to provide sufficient notice may result in a cancellation fee or the forfeiture of a voucher/deposit.
- Arrival: Please arrive 15 minutes before your scheduled session to complete any necessary forms. Late arrivals may result in a shortened treatment time to accommodate the next guest.
Gift Vouchers and Memberships
- Validity: Gift vouchers are typically valid for 12 months from the date of purchase unless otherwise stated. They are non-refundable and cannot be exchanged for cash.
- Memberships: Membership benefits are non-transferable and apply only to the registered member. Discounted rates cannot be combined with other ongoing promotions or seasonal offers.
Use of Website Content
All content on this website, including text, images, and logos, is the intellectual property of Yinyang Spa. You may not reproduce, distribute, or use any materials for commercial purposes without our express written consent.
Limitation of Liability
Yinyang Spa provides massage therapy for wellness and recovery. While we maintain the highest standards of safety and hygiene, we are not liable for:
- Adverse reactions resulting from undisclosed medical conditions or allergies.
- Loss or damage to personal belongings left in our treatment rooms or common areas.
- Temporary website interruptions or technical inaccuracies in online content.
3. Governing Law
These terms and policies are governed by and construed in accordance with the laws of the United Arab Emirates. Any disputes arising from the use of our services or website shall be subject to the exclusive jurisdiction of the courts of Dubai or Abu Dhabi, depending on the branch location involved.
4. Contact Information
If you have any questions regarding your privacy or these terms, please contact our administrative team:
